Shipping policy
What does Shipping cost you?
The cost of shipping is determined by the weight of your order and its destination, and will be calculated during the checkout process. However, if your cart total exceeds $79 USD, we will ship your order to your doorstep at no additional cost.
Custom Fee's
When any fees incurred due to customs regulations or other related costs, such as taxes or duties, are the sole responsibility of the customer. While this is a rare occurrence, we advise our customers to be aware of potential fees and to check with their local customs office for more information.
Shipping and Estimated Delivery Time
Orders are processed and shipped within 1-5 business days, and delivery times vary depending on the shipping method selected and the destination.
Kindly be informed that we have several international warehouses from which we dispatch our orders. The delivery time for your order may vary depending on factors such as the warehouse location, demand, and stock availability. We will make every effort to fulfill your order as quickly as possible and keep you informed of any potential delays.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your package using the provided tracking number. After that, you will be able to track your order.
Delivery Time Standards
- Standard Delivery: 7 to 15 business days (varies by location)
Holiday Season and Peak Period Shipping
During busy times such as the holiday season, Black Friday, and other major shopping events, delivery services can experience higher-than-usual volumes, potentially leading to delays in shipping times. Please be aware that these delays are often outside of our control and can affect the estimated delivery times for your order.
Additionally, during Chinese New Year and its associated holidays, there may be further delays in processing and shipping orders due to factory and warehouse closures. This can extend the standard delivery time frame, so we recommend placing orders in advance to avoid delays.
We work closely with our delivery partners to ensure that your order is processed and shipped as efficiently as possible. However, during these peak periods, we recommend allowing extra time for delivery due to potential delays in the shipping network.
We appreciate your understanding and patience during these busy times. If you have concerns about the shipping time of your order, please don't hesitate to contact us at justzpower@gmail.com.
Missing Package(s)?
In the unlikely event that your items do not arrive at your door, please follow these steps:
- Has one of your flatmates picked up your item?
- Is there a similar address nearby, where it could have been mistakenly delivered to?
- Call your post office and ask them about your package
If those 3 steps were unsuccessful, please reach out to us at justzpower@gmail.com.
If you have any questions or concerns about our shipping policy, please do not hesitate to contact us. We are always happy to assist you!
JustZ Power wishes you a pleasant shopping experience!
